Privacy Policy

This Privacy Policy explains how Conterra Group ("Conterra", "we", "us") collects, uses and protects personal data when you visit this website, contact us, or book a demonstration of our platform. We are the data controller for the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Conterra Group is a company registered in England & Wales (company number 17140497). If you have any questions about this policy, contact us at info@conterraops.com.

1. Information we collect

We collect the following categories of personal data:

• Information you give us — your name, work email, telephone number, company name and any details you include when you book a meeting, request a sample report, or otherwise contact us.
• Information collected automatically — technical and usage data such as your IP address, browser type, device information, and how you interact with the site, collected through cookies and similar technologies.
• Information from third parties — where you interact with our scheduling and CRM provider (HubSpot), we receive the booking and contact details you submit.

2. How we use your information

We use your personal data to:

• respond to your enquiries and arrange and conduct demonstrations;
• provide, operate and improve our website and services;
• send you service communications and, where you have consented, relevant marketing;
• maintain the security of our systems and comply with our legal obligations.

3. Legal bases for processing

We rely on one or more of the following legal bases: your consent; the performance of a contract with you or steps taken at your request before entering a contract; our legitimate interests in operating and promoting our business (balanced against your rights); and compliance with a legal obligation.

4. Sharing your information

We do not sell your personal data. We share it only with trusted service providers who process it on our behalf (for example, our hosting, scheduling and CRM providers), and with authorities or advisers where required by law. All processors are bound by appropriate contractual obligations.

5. International transfers

Some of our providers may process data outside the UK. Where they do, we ensure an appropriate safeguard is in place, such as UK adequacy regulations or the International Data Transfer Agreement.

6. Data retention

We keep personal data only for as long as necessary for the purposes set out above, after which it is securely deleted or anonymised. Retention periods vary depending on the nature of the data and our legal obligations.

7. Your rights

Under UK data protection law you have the right to access, rectify, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time. To exercise any of these rights, contact info@conterraops.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use cookies and similar technologies as described in our Cookie Policy.

9. Security

We maintain appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

10. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision.

11. Contact us

Conterra Group · info@conterraops.com · +44 (0)20 3989 7010 · [Registered office address].